OnlyGodStudio Questions
Charlotte, N.C. · Etsy

Frames, paper, sizes and shipping

The short answers to what buyers ask before they order. If yours is not here, write to hello@onlygodstudio.com or send a message on Etsy.

  1. Frames (4)
  2. Paper and color (2)
  3. Sizes (2)
  4. Shipping and processing (3)
  5. Returns and cancellations (3)
  6. Printables and custom verses (6)

20 questions

Frames

4 questions

What frame do the framed prints come in?

Natural red oak, with an acrylite front in place of glass, so it arrives ready to hang. It is the only frame we offer; the pale oak sits well with the white sheets and the botanical greens. A few of the listing photographs show a sheet in a white or matted frame: those pictures are there to show the design on a wall, and the frame in them is not the one we send. Every framed print we send is red oak.

How big is a framed print?

The sizes on the listing are print sizes: 8 × 10, 12 × 16 and 16 × 20 inches. The red oak frame adds a narrow border around the sheet. If you need the exact outer measurement for a particular wall, message me on Etsy before you order and I will check it for you.

Can I have a design without the frame?

Yes. Every design is offered unframed, and a few designs are unframed only; the tile on the browse page says so beside the price, and so does the print page, which opens on the bare sheet — the photographs of those designs in a frame are there for scale, not for sale. Unframed prints ship rolled in a rigid tube. Unroll it, leave it flat under a couple of heavy books overnight, and most frames' glass will hold it perfectly flat.

I ordered unframed but meant framed. What now?

Message me on Etsy as soon as you can. Within 24 hours I can cancel the order so you can reorder the framed one, or you can keep the order and I will send you a separate link for the frame.

Paper and color

2 questions

What paper are the prints on?

Enhanced Matte paper, 230 gsm: a heavy, smooth sheet with no shine, which is what the fine line work of the fern drawings needs. It is the only paper we print on, framed or unframed.

Will the colors match my screen?

Nearly, not exactly. Screens and printers each render color their own way, so the greens and pinks may differ slightly from what you see here. The sheets themselves are white.

Sizes

2 questions

Which sizes are there, and what do they cost?

Three sizes, and the same prices for every design in the shop.

Sizes and prices · every design, the same ladder
Size Unframed Framed
8 × 10 in $20 $55
12 × 16 in $30 $69
16 × 20 in $38 $89

Is the artwork cropped at some sizes?

No. The sheets are drawn in two proportions. One fills 8 × 10 and 16 × 20 exactly; the other fills 12 × 16 exactly and prints with a small white margin at the sides on the other two sizes. Because the sheets are white, that margin reads as part of the border. Nothing is cut off.

Shipping and processing

3 questions

How much is shipping?

Within the United States, $4.99 for the first print and $0.40 for each additional one, and free on orders of $35 or more. That means every framed print ships free, as does a 16 × 20 unframed print or any two unframed prints. International shipping is $11.99 for the first print and $1.00 for each additional one. Everything ships with tracking.

Where do you ship from?

Prints are made and shipped in the USA by our print partner, Printful. The studio itself is in Charlotte, North Carolina.

How long until it ships?

Every print is made to order, usually within 3–5 business days. When it ships you get the tracking number on Etsy. If you need it by a date, message me before you order and I will tell you honestly whether that date works.

Returns and cancellations

3 questions

Can I return a print?

Yes, within 30 days; the buyer pays the return postage. If something is not right when it arrives, message me first with a photo. I want you to love it, and I will make it right.

Can I cancel an order?

Within 24 hours of ordering, yes. After that the print is already being made.

Can I return a printable?

Etsy does not offer returns on digital items, because the files are delivered the moment you pay. If a file will not open or print, message me first and I will make it right.

Printables and custom verses

6 questions

What do I get with a printable?

Four print-ready JPG files at 300 DPI, sized exactly and never cropped, at 5 × 7, 8 × 10, 11 × 14 and 16 × 20 inches, plus a short PDF with printing tips and the license. On Etsy, go to Purchases and reviews and choose Download files. It is the same artwork as the print in the shop.

How do I print it?

At home, on matte photo paper or heavy card stock, at your printer's highest quality setting. Or upload the file to any print shop (Walgreens, CVS, Staples and Mpix all work) and order a matte print.

Will the colors match what I see on screen?

Close, but screens and printers differ a little. The sheet is white, and the greens, roses and blues are printed inks, so a home printer usually renders them slightly softer than a lit screen does.

Which file goes with which frame?

Choose the file that matches the frame: the 8 × 10 file for an 8 × 10 frame, and so on. For an A4 frame, print the 8 × 10 file with fit to page.

What does the license allow?

Personal use: print it for your own walls. Please do not resell the files or share them.

Can you set a different verse in one of the designs?

Often, yes. Message me on Etsy with the verse and the design you like. It takes me a few days to lay out and proof, and I will send you a preview before I make the listing; then the usual 3–5 business days to print. I print the King James wording unless you ask otherwise.

About the studio

See the prints